Return Merchandise Authorization (RMA)

  1. E-mail sales@americancng.com or Call 855-264-8265 (855-CNG-TANK) to discuss your reason for return.
  2. Fill out this form
  3. Once completed, print the confirmation page
  4. Attach a copy of the printed RMA form to the inside AND outside of the package or pallet.
  5. We must receive the returned package within two weeks of issuing you an RMA number.

Note: A return authorization is required. Packages returned to us without the Return Authorization Form enclosed will be returned to you. We appreciate your help. Thank you.

American CNG Hereby Authorizes Customer to return said product(s). Products Shall be shipped to:
and all shipping costs will be prepaid buy Customer. Customer understands that all products need to be securely packaged/palletized in order to protect the items during shipping. Any additional damage due to poor packaging will be deducted from customers exchange/refund price. IT IS ADVISED THAT YOU TAKE PHOTOGRAPHS OF ALL RETURNED PRODUCTS BEFORE SHIPPING THEM. THIS WILL HELP PROTECT YOU IF THE FREIGHT COMPANY DAMAGES THE PRODUCTS IN TRANSIT.

We’re sorry this product didn’t fit your needs.
Please let us know how we can help in the future.

We love making our customers happy!



PDF Form Version (Print and Send)